Check-In FAQs
Our Hours
- Monday – Friday: 9am – 5:00pm
- Saturday & Sunday: Closed
*The waitlist opens at 9am and closes when we are full for the day
FAQs / Information on our Check-In System
– “Do I have to be in the parking lot to check in or do I have to wait at the facility?”
Nope! You can now check-in from anywhere and wait wherever is most comfortable until it gets closer to your pet’s turn.
– “How can I check in?”
You can check in through our website, through our Facebook page, by calling and speaking with one of our receptionists, or at the front desk.
– “When can I check in?”
All of our check in options start at 9am the same day and close when we are full.
– “Will I get updates on my place in line?”
Yes! We will message you when you have about 3-4 people ahead of you to let you know to start heading to our facility if you are not already.
– “Can I watch my place in line?”
You can only watch your place in line if you check in online and keep the screen open. If you want to know your place in line, you can call or text us for an update.
Holiday Closures
- New Years Day
- Memorial Day
- Independence Day
- Thanksgiving
- Christmas Eve
- Christmas Day
- Labor Day